Refund and Reprint Policy for UV DTF and DTF Textile Printing:

At Tawgraphix, we are dedicated to delivering top-notch UV DTF (Direct to Film) and DTF Textile printing services to our esteemed clientele. Should a customer encounter any dissatisfaction with their prints, we provide the following refund and reprint policy:

1. Quality Assurance: We uphold stringent quality standards to ensure optimal color accuracy and print quality. However, minor variations may arise due to factors such as substrate materials and customer-supplied artwork.

2. Reprint Option: In the event of print quality concerns, customers have the option for a reprint. Our team will collaborate closely with the customer to address any issues and furnish corrected prints at no extra charge.

3. Full Refund: If a reprint fails to rectify the customer's concerns, we offer a full refund of the printing cost. Customers must notify us within 15 of receiving the prints to qualify for a refund.

4. Customer Responsibility: It's imperative to note that once prints are applied to merchandise by the customer or their designated personnel, we relinquish responsibility for any subsequent issues. This encompasses instances where prints deviate from expectations or fail to meet requirements post-application.

5. Effective Communication: Customers are encouraged to promptly communicate any concerns regarding their prints. Our dedicated team is committed to addressing issues and finding satisfactory resolutions promptly.

6. Limitations: This policy solely pertains to printing services rendered by Tawgraphix. Additional expenses incurred by customers, such as merchandise costs or expenses related to third-party services, are not covered under this policy.

7. Exceptional Consideration: Exceptions to this policy may be evaluated on a case-by-case basis, contingent upon the circumstances surrounding the issue.

By opting for Tawgraphix for their UV DTF and DTF Textile printing requirements, customers consent to adhere to the terms delineated in this refund and reprint policy.

For any inquiries or assistance pertaining to our policy, please reach out to our customer service team at Tawgraphix.

Tawgraphix reserves the right to amend or revise this policy at its discretion, with no prior notification.